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What You Agree To When You Use menu888

These terms set out the rules that apply to your account and every transaction you make here — including deposits through Touch 'n Go eWallet, Boost, or GrabPay, and all withdrawals processed back to your wallet.

Applies to all accountsCovers Touch 'n Go eWallet, Boost, GrabPayMalaysia-based access only where law permitsSubject to change with notice

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TERMS CONTACT PATHS

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how they've been applied to your account, our support team is the right place to start. Whether you're in Kuching or anywhere else in Malaysia, the same contact paths apply — live chat for quick queries, email for anything that needs a paper trail, and our FAQ section for common account questions.

Live Chat Start a chat from any page inside your account. Fastest path for urgent terms questions or account access issues that need quick clarification.

Email Support Write to us for anything that needs a documented record — disputed transactions, account suspension queries, or requests to clarify a specific clause.

Help Centre FAQ Our FAQ covers the questions we get most often about account rules, withdrawal conditions, and wallet usage. Check there first — it saves time.

How These Terms Apply to Your Account

menu888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with menu888, you confirm that you have read and accepted these terms in full. They govern everything: how your account is created and verified, how deposits through Touch 'n Go eWallet, Boost, or GrabPay are handled, how winnings are calculated, and

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how withdrawal requests are processed back to your registered wallet. We may update these terms from time to time. When we do, we'll post the revised version at this address and the changes take effect from the date shown at the top of the page. Continuing
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to use your account after any update means you accept the new version. Accounts are for personal use only — sharing, selling, or operating an account on someone else's behalf is not permitted. Eligibility depends on your location and local law; access is available only where
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permitted. Any account found to be in breach of these terms may be suspended while we investigate, and transactions linked to that breach may be withheld pending review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

Account Security and Policy Practices

We take our obligations under these terms seriously and apply them consistently. Your account data is protected, your payment records are retained as required, and any request to amend or close your account goes through a verified process. Here is what that looks like in practice.

Data Handling

We collect only what is needed to verify your account and process your payments. Your Touch 'n Go eWallet, Boost, or GrabPay transaction records are stored securely and not shared with third parties outside our processing partners.

Account Security

Every login is protected by OTP verification tied to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we'll suspend the account while you regain control.

Record Retention

Transaction and account activity records are retained for the period required under applicable rules. You can request a summary of your own account history by writing to our support email.

Requesting Changes

To update your registered wallet, change your contact details, or close your account entirely, submit a request through live chat or email. We verify identity before processing any sensitive account change.

Common Questions About These Terms

The questions below cover what we hear most from accounts in Malaysia — everything from how these terms apply to wallet deposits, to what happens if the terms are updated while you have an active withdrawal pending.

Yes. All payment methods accepted on menu888 are subject to these terms, including Touch 'n Go eWallet, Boost, and GrabPay. Transaction rules and dispute procedures apply equally across all three.

Any withdrawal already submitted is processed under the terms in effect at the time of submission. Updated terms apply to new activity from the date the changes are posted.

No. Accounts are strictly for personal use. Sharing login details or allowing another person to operate your account is a breach of these terms and may result in account suspension.

Write to our support email with your registered account details and the date range you need. We'll pull the records and send them to your registered email address after identity verification.

Start with live chat to raise the issue directly. If you need a documented resolution, follow up by email so there is a written record. We review each case against the relevant clause.

Access depends on local law in your region. Where local law permits, your account functions fully — including all wallet deposits and withdrawals. Check your local legal position before using the platform.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use menu888

Reach Us About These Terms

Account Security and Policy Practices

Data Handling

Account Security

Record Retention

Requesting Changes

Common Questions About These Terms

01 Do these terms apply to deposits made through Touch 'n Go eWallet, Boost, and GrabPay?

02 What happens if menu888 updates these terms while I have an active withdrawal pending?

03 Can I share my account with someone else?

04 How do I request a copy of my account transaction history?

05 What do I do if I disagree with how a term has been applied to my account?

06 Is my access to menu888 affected by where I am in Malaysia?

Terms & Conditions

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